![]() When you log in to the Project Web interface, you see your accessible projects. Give the merchant time to create an informed opinion before they provide a review.If you do not see any projects, you must contact the Account Owner or Super User associated with the project and request access. Don't ask for reviews when a merchant is onboarding or installing your app. ![]() Merchants can’t provide a genuine review of your app if they haven’t spent enough time with it. Incentivizing merchants to leave reviews ( C-3)ĭon’t offer a discount or other benefit in exchange for leaving a review.Īsking for reviews at an inappropriate time You should also never leave or pay for fake reviews on a competitor's app to create a competitive advantage. Never attempt to boost your sales by creating fake reviews that deceive merchants. Leaving or paying for fake reviews on your own app or another app Never retaliate against a merchant for leaving honest negative reviews. Positive reviews verify your app’s value, while constructive reviews provide helpful feedback on how you can improve your app. Ask merchants if they want to receive emails from you and make sure that you are asking at a moment that makes sense for them.Īsking merchants to edit or revise negative reviewsĮvery review is proof of you having an active and engaged user base. It’s also in violation of the Partner Program Agreement. This practice is in violation of several spam legislations, such as the Canadian Anti-Spam Legislation (CASL) and CAN-SPAM in the United States. Sending unsolicited emails that ask for reviews If you find a review that meets any of the criteria above, then contact Partner Support.Īsking for positive reviews creates a bias in the call-to-action of leaving a review and goes against our Partner Program Agreement. We'll also remove reviews left by app developers and affiliated employees on either their own app or on a competing app.ĭuplication: The review has been posted multiple times, whether from the same account or more than one account. We won't remove reviews that contain only a first name, or a first name and a last initial.Ĭonflict of interest: The review was written by a merchant who was offered something in exchange for a review. Personal information: The review contains phone numbers, email addresses, mailing addresses, or other personal information. We won't remove reviews that contain false claims. ![]() Inappropriate content: The review contains swearing, slurs, or threats. We'll investigate reviews that include the following: In specific circumstances, we'll intervene and potentially remove reviews from app listings. Sometimes, negative reviews are not helpful. ![]() You can include a link to the reviews section of your app listing page by adding #modal-show=ReviewListingModal to the end of your app listing URL:Ĭircumstances where Shopify will intervene Anchor link to section titled "Circumstances where Shopify will intervene" This might make merchants feel like they have to leave a review to continue using the app.Īsk for reviews following a support interaction: Merchants might appreciate the care you’ve put into helping them out and might want to share their experience.Īllow merchants to say no to requests to leave reviews: If you give merchants the option to not be asked again to leave a review, then they will appreciate being heard. Include in-product messaging where it makes sense: Avoid placing content in a location that blocks scrolling or inhibits a workflow. To appropriately ask for an app review, we recommend the following actions: "We value feedback! It helps us make our product better and keeps us energized. You should use neutral language, and never attach a review with an offer. You can ask merchants to leave reviews as long as you don't encourage them to leave a good review. How to ask for an app review Anchor link to section titled "How to ask for an app review" ![]()
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